It’s now the year 2024, where customer expectations and the service they expect is ever-evolving. A lot of this has meant going online - with the advent of round-the-clock support becoming the norm, and the integration of AI chatbots - the customer service arena has...
You’ve probably come across many articles touting time management tips, trucks and shortcuts. Time management skills are only one component of the productivity puzzle. In today's fast-paced business environment, you've probably come across numerous articles...
Sales are critical to ensuring the success of a business. After all, without them, we may not have a business at all. Sales bridge the gap between what a potential buyer needs, and what your business can offer them. They play a pivotal role in building brand loyalty...
What is customer strategy? Creating loyalty towards your brand is one of the best things you can do for your organisation. Loyal customers will continue to purchase your products or services, are willing to try new products, and they will often share positive reviews...
Customers. They’re the lifeblood of your business. Having good relationships with your customers is what drives your bottom line and helps you grow your business. Poor customer service, on the other hand, can cost your business big in lost customers and lost...
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