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Cognitive Empathy: A Leadership Imperative

In today’s fast-paced and complex work environment, leaders face a critical challenge: how to drive performance while fostering connection, trust, and collaboration. The answer lies in cognitive empathy - the ability to understand how others think and experience the...

Culture as Your Competitive Advantage (and Why Thinking Differently Might Just Save Your Sanity)  

This post is a contribution from Carole Coooper , an HBDI® Certified Practitioner, and Director/Founder of Carole Cooper Consulting . If you’ve ever worked somewhere with a great culture, you feel it the moment you walk in. There’s energy. People...

2025 Guide: How to Improve Workplace Diversity & Inclusion

This article was originally published in 2023  and updated in 2025 to keep our readers up-to-date with the latest in organisational performance and team dynamics. The common perception is that diversity and inclusion is an HR prerogative. But that’s not true....

How to Implement Workplace Change with an Agile Change Management Plan

This article was originally published in 2019 and updated in 2025 to keep our readers up-to-date with the latest in organisational performance and team dynamics. Change is hard. Just ask Netflix’s DVD rental service, DVD.com, which shut down in 2023 after 25 years ....

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Great leader

How to be a great leader: the secret is vulnerability

The world is full of CEOs and leaders who think they know it all. The tech industry is especially guilty of it. Jeff Bezos , Mark Zuckerberg and Elon Musk have all been called out for their aggressive leadership styles, characterised by arrogance, bravado, entitlement...

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Brain trust blueprint

Brain Trust Blueprint: How to Build Trust in a Team

Teams have never been more important in business. But with the demands and complexities of today’s work environment—not to mention the challenges of working with global, remote or regularly changing team members—working in a team isn’t always easy. A great team is a...

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How to work with people you don't like

How to work with people you don’t like

You can spend upwards of 40 hours a week with your co-workers. Have you ever stopped to think that on any given weekday, you could be spending more time with your work family than your actual family? And unfortunately, you can’t choose who that work family is. As is...

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Team working together

Improving Teamwork: The Introversion/Extroversion Variable

A lot of the work we do is with teams. We work with leadership teams, project teams, virtual teams, teams that are thrown together at the last minute and teams that have been together for a long time. And one of the most interesting things we see in teams is how the...

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