Negotiation is often misunderstood. Many people associate it with conflict, confrontation, or needing to “win.” But the heart of negotiation isn’t competition, it’s collaboration. At its best, negotiation is a shared process of discovering and aligning needs, values,...
Whether it’s a missed sales target, a frazzled team dynamic, or a strategic overhaul, the truth is, our working lives are full of problems. Some are clear-cut and easy to fix. Others are messy, unpredictable, and emotionally charged. But here’s the catch: how you...
Listening in fast-paced, information-heavy workplaces can be difficult, the temptation to “half-listen” is high. We hear words, nod our heads, and prepare our response, but true understanding eludes us. As organisational psychologist Adam Grant notes, “We listen to...
In today’s fast-paced and increasingly complex workplaces, the ability to collaborate effectively isn’t just a desirable trait, it’s a fundamental requirement for performance, innovation, and resilience. Whether you’re co-creating a project plan, brainstorming ideas,...
Meetings are everywhere, from team huddles to client briefings, project updates to brainstorming sessions. They’re meant to bring people together, share information, and make decisions. But how often do they actually do this effectively? Research suggests that up to...
Assessments are powerful tools for helping individuals and teams better understand their thinking preferences, personality traits, and strengths. With so many options available, it can be difficult to know which tool is best suited for your needs—whether you're...
This article was originally published in 2019 and updated in 2025 to keep our readers up-to-date with the latest in organisational performance and team dynamics. Change is hard. Just ask Netflix’s DVD rental service, DVD.com, which shut down in 2023 after 25 years ....
This article was first published in 2020 and has been updated in 2025 to provide our readers with the most up-to-date insights. In this ongoing blog series, we take a look at the similarities and differences of many employee assessment instruments and how you might...
No one listens. It’s a common complaint in workplaces and beyond. We repeat ourselves and clarify details, yet colleagues still return with questions we’ve already answered. The issue? More communication doesn’t equal effective communication. In today’s...
